Service Designer

Average Salary
Job Forecast
Currently Employed in Scotland

What is a Service Designer

Service Designers use their technical knowledge to design, test and improve the vast range of services that enrich our lives.

You could be creating logistics software that gives customers the ability to effortlessly move goods across the world or designing the latest patient-care system that assists doctors in providing world-class medical treatment.

Top 3 job tasks:

  • Conducting market research to understand the needs of consumers.
  • Coding new service solutions that deliver a superior customer experience.
  • Collecting customer feedback and suggestions with the aim of further improving services.

Getting in and Qualifications

service design

There are a variety of routes that students can follow to become highly employable in the field of service design.

Useful subjects:

  • Design and Technology
  • Art and Design
  • Business

Entry requirements for courses can change. Always contact the college, university or training provider to check exactly what you will need.


Many Service Designers have a degree or postgraduate qualifications in specialised topics including:

  • Design Innovation
  • Service Design
  • Computer Science
  • Software Development
  • Business Design

Foundation Apprenticeships at S5/S6 level can develop fundamental skills highly valued by employers looking for competent Service Designers. For example, a Foundation Apprenticeship in Business Skills equips students with people management, business review and performance analysis skills that are highly transferrable to a career in service design.

There are also many relevant Modern and Graduate Apprenticeships available that provide a wide base of skills for a career as a Service Designer. Apprenticeships provide a recognised qualification and paid practical experience in a real-world work environment. Apprenticeships relevant to service design include:

  • Digital Marketing
  • IT: Software Development
  • Data Analytics

Find out more about apprenticeships in Scotland.

Membership of an industry organisation can also be a valuable way to build contacts within the industry and land a suitable role.

The Service Design Network is an industry organisation fostering collaboration in service design.