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Service Designer

Average Salary
Job Forecast
Currently Employed in Scotland

What is a Service Designer

Service Designers use their technical knowledge to design, test and improve the vast range of services that enrich our lives.

You could be creating logistics software that gives customers the ability to effortlessly move goods across the world or designing the latest patient-care system that assists doctors in providing world-class medical treatment.

Top 3 job tasks:

  • Conducting market research to understand the needs of consumers.
  • Coding new service solutions that deliver a superior customer experience.
  • Collecting customer feedback and suggestions with the aim of further improving services.

Getting in and Qualifications

service design

Many Service Designers have a degree or postgraduate qualifications in specialised topics including:

  • Design Innovation
  • Service Design
  • Computer Science
  • Software Development
  • Business Design

Another useful option is an apprenticeship. There are a number of apprenticeships that are relevant to service design, including Design, Digital Marketing and IT: Software Development.



Membership of an industry organisation can also be a valuable way to build contacts within the industry and land a suitable role.

The Service Design Network is an industry organisation fostering collaboration in service design.

Entry requirements for courses can change. Always contact the college, university or training provider to check exactly what you will need.